Shipping Policy

Processing

Orders are typically processed within 1–2 business days. You will receive tracking by email once your order ships.

Methods & transit

We ship via major domestic carriers with tracking. Estimated transit is 2–5 business days after dispatch, depending on destination. Products are shipped as lyophilized reference standards, packaged appropriately for research reagents.

Rates

Standard shipping is $12.99 per order, and free on orders of $250 or more. The exact amount is shown at checkout before you pay. Any applicable duties or taxes are the responsibility of the recipient.

Delays & lost shipments

Once a package is handed to the carrier, transit times are outside our control. If a shipment is delayed, lost, or damaged in transit, contact [email protected] and we will work with you and the carrier to resolve it.

Address accuracy

You are responsible for providing an accurate shipping address. We are not responsible for orders delivered to an incorrect address provided at checkout.